Tourist English

What is Tourist English?

Tourist English is a special type of English language used in the tourism and travel sector. This type of language aims to communicate effectively and professionally with tourists. It is of great importance for those working in hotels, restaurants, as tour guides, travel agencies, and other tourist services. Tourist English includes the language skills required to communicate correctly with guests, answer questions, handle complaints, and increase customer satisfaction in general.


Tourist English Course

The Tourist English course offered by PTS Language Academy aims to improve the professional English skills of individuals working or planning to work in the tourism sector. This course focuses on various situations that may be encountered in the tourist environment, allowing participants to do their jobs more professionally and effectively.


Course Content

Our Tourist English course covers the following topics:

1. Welcoming and Hosting Guests
Welcoming Guests: Welcoming and registration procedures for guests, reception services.
Information: Providing information about tourist places, activities, and services.

2. Reservation and Cancellation Procedures
Reservation Reception: Making hotel, restaurant, and tour reservations.
Cancellation and Changes: Managing reservation cancellations and changes.

3. Restaurant and Cafe Services
Order Reception: Taking orders from customers, providing menu explanations.
Payment Procedures: Bringing the bill, receiving payment, and billing transactions.

4. Directions and Guidance
Giving Directions: Providing directions and directions to guests.
Using Maps and Guides: Providing information using maps and tourist guides.

5. Complaint and Problem Solving
Complaint Management: Listening to customer complaints and producing solutions.
Problem Solving: Dealing with emergencies and unexpected problems.

6. Tour GuidanceTour Introduction: Providing information about historical and touristic places.
Tour Organization: Organizing tours and managing groups.

7. Customer Relations
Communication Skills: Effective communication, using polite and professional language.
Cultural Awareness: Communicating correctly with guests from different cultures.

8. Emergencies and Security
Emergency Protocols: Protocols for fire, health issues, and other emergencies.
Security Briefing: Providing information about safety precautions and procedures.


Why Tourist English Course?

Our Tourist English course provides significant advantages to professionals working in the tourism sector.

With the help of this course:
-You can communicate more effectively and professionally with guests.
-You can increase customer satisfaction and receive positive feedback.
-You can take a step forward in your career and catch better job opportunities.
-You can be competitive in the global tourism sector.

As PTS Language Academy, we aim to provide you with the language skills you need to be successful in the tourism sector. We would be happy to see you among us in our Tourist English course with our experienced instructors and practice-oriented approach.